Things that continue to make you go WOW!

Thursday, January 25, 2018

Since we launched our partnership with The WOW! Awards in July 2017 our Liberators have been nominated by you (our clients) 18 times for an award!

As a reminder The WOW! Awards are one of the world’s most recognised customer service awards competitions. The WOW! Awards use actual customer feedback collected independently to recognise exceptional levels of customer service.

But a nomination does not automatically mean that we receive an award, that is left to the panel at The WOW! Awards to decide.

We are delighted to announce that from the 18 nominations we received, 15 of them were considered worthy of an award by the panel!

In our last newsletter we congratulated Sasha, Paul and Hannah as our award winners in August and September. We can now congratulate the rest of the team as everyone has been nominated, including our CEO Jamie Vine!

Hannah and Sasha top the list with 4 awards each so far, Kirsty is a close second with 3 awards, Jasmine received 2 awards and Maddy and Paul received an award each.

Below are the nominations that resulted in awards since the last newsletter:

Hannah Byrne

Abhijit Barhate, 27th Sep 2017 - Hannah has shown a consistency in handling emergency situations very well ( for ex. internet broke down in the middle of video conferencing with our client: Hannah intuitively single handedly tackled the situation smoothly without getting anxious) In addition, She is open minded, communicative and always there to help. One more thing I observed is she is a quick learner.

Lauren Dickson, 27th Oct 2017 - I had received an urgent request from our Sydney office in relation to an invoice that was needed to be paid as soon as and needed to be itemised with client codes. The invoice did not have the dates included and so, itemising the bill was going to be a major task. Hannah quickly sorted the issue by finding out how she could include the dates onto the bill, so that I could quickly itemise it and send it back to the Sydney office. With Sydney being 3 hours ahead and it being an urgent invoice, Hannah's quick assistance ensured that the task was completed efficiently.

Stuart Paul Young, 20th Nov 2017 - Hannah is exceptional at her role, i can count on her whenever required trusting that the task will be completed to a very high standard. She’s a stars hence the reason for nominating her for a WOW award.

Sasha Denby

Ksenia Kamenskaya,11th Oct 2017 - I would like to nominate Sasha for her Communicativeness. When I am not able to take I call she would talk to a prospective client, email me full information whom I should call back and what it is about. So I am well prepared when I call back new clients and it really helps me to attract new clients. Sasha is also very supportive and assisted me when I need to meet clients in the office. Thanks a lot Sasha!

Anonymous, 19th Dec 2017 - Utmost professionalism over the last year of service from Liberty. Kirsty, Jasmine and Sasha are a credit to Liberty's brand and service offering.

Jo Harper, 17th Nov 2017 - Both Sasha and Kirsty were amazing on the night of LinkedIn Local event. Thank you for all your hard work.

Kirsty Sopp

Dirk Fairweather, 26th Oct 2017 - This week I sought assistance from Kirsty in relation to delivery of legal documents in a case where we need to maintain a chain of evidence in order to prove delivery of the documents for the purpose of court proceedings. Kirsty listened carefully to my instructions and sought clarification where required, and having done so she then suggested another (better) solution to achieve the stated objective. Since starting at Liberty Executive Offices, the Liberty team have gone out of their way to make me feel that the Liberty team is an extension of my practice, and Kirsty's approach to this matter is a great example of that attitude. Thanks to Kirsty and the rest of the Liberty team.

Anonymous, 19th Dec 2017 - Utmost professionalism over the last year of service from Liberty. Kirsty, Jasmine and Sasha are a credit to Liberty's brand and service offering.

Jo Harper, 17th Nov 2017 - Both Sasha and Kirsty were amazing on the night of LinkedIn Local event. Thank you for all your hard work.

Jasmine Devenney

Jodi Jorda, 12th Oct 2017 - From my website enquiry being submitted; I received a call just about straight away. Jasmine was open to help in anyway and her professionalism was over and above. All questions answered, price given, I had problems with email, and nothing was too hard. The small meeting room was a hit with the work colleagues that flew from Sydney, and our training day went great. A big thank you.

Anonymous, 19th Dec 2017 - Utmost professionalism over the last year of service from Liberty. Kirsty, Jasmine and Sasha are a credit to Liberty's brand and service offering.

Maddy Rimmer

Jo Harper, 17th Nov 2017 - Maddy has been absolutely amazing in organising the LinkedIn Local event being hosted by Liberty. She was very approachable, flexible and understanding. Thank you Maddy!

You can see the team receiving their awards here.

Well done to all involved!

If you have received service that made you go WOW! Please follow this link to nominate one of our team https://www.weareliberty.com.au/wow-awards

Things that continue to make you go WOW!

Clients

Sign up for our newsletter

Please sign up to our monthly newsletter for news, events, articles and special offers.