Shaundra Kavanagh Liberator / Junior Client Representative
Where are you from?
Q & A
I appreciate every genre of music, but if I had to pick an all time favourite band it would have to be INXS – I’m a big Michael Huchence fan.
My passion would have to be being true to myself and always finding confidence in my own judgement and decisions. I enjoy learning new things and adventuring.
Liberty genuinely cares about the people who use our service and the staff who work hard to achieve best experience for both. Liberty is true to their values
I usually go the extra mile for a customer daily, that’s just apart of customer service. It’s always good to make it personal by calling your customers by name (if appropriate) and encouraging them to do the same to you. Ask about details they’ve mentioned to you: family, upcoming or recent vacations, hometowns, career, etc.
I make smiling a requirement. You’d be surprised how much it matters to customers! Ensuring everyone who comes into contact with customers has a smile on their face is a great way to go the extra mile.